Refund policy

Refund Policy

We can't accept returns of food, for safety reasons. If you aren't completely happy with your order, email support@dashdogfood.com. We'll review it and offer a replacement, credit towards your next order, or a partial or full refund.

Damaged orders. Email support@dashdogfood.com within seven (7) days of delivery with a description and photos of the order as it arrived. We'll arrange a replacement or a partial or full refund.

Cancelling an order. You can cancel an order before its scheduled processing date, shown in your member account. Orders already processed or shipped can't be cancelled.

Prepay & Save. Before your prepaid shipments are billed, you can cancel them at no charge in your member account. After they're billed, email support@dashdogfood.com to cancel any prepaid shipment that hasn't been processed yet. We'll refund it at the discounted per-shipment price you paid, plus any tax charged on it. Discounts on shipments already delivered aren't reversed.

These rules are part of our Terms of Service (Sections 4.C, 4.H, 4.I, 4.J and 4.L), which govern if anything here differs.