Frequently asked questions

Yes — DASH Dog Food is a subscription-based service. Once you see how it works, we think you'll love it as much as your pup loves dinner time.

• Food delivered automatically on your chosen schedule — no reordering, no forgetting.
• Every plan built around your specific dog — weight, age, activity level, and preferences.
• Full flexibility: reschedule, delay, change frequency, swap proteins, or cancel anytime.
• No lock-in — cancel any time before your next processing date, no fees.

DASH Dog Food was formerly known as ButcherBox for Pets. Same food, same sourcing standards, same team — just a brand identity that's all about your dog.

You have full control through your account portal. Log in at dashdogfood.com/account and click Manage Subscriptions to:

• Reschedule or delay an upcoming order
• Change your delivery frequency
• Update your next order date
• Modify your dog's meal plan
• Update your shipping address or payment method

Life with a dog is wonderfully unpredictable — and your delivery schedule should be able to keep up. From your Next Box section in Manage Subscriptions, you have three flexible options:

• Reschedule: Move your next delivery to a specific date that works better for you — without changing your ongoing delivery schedule.
• Delay: Push your next order back by 1, 2, or 4 weeks with a single click. Perfect for when you're overstocked, traveling, or just need a little breathing room.
• Change frequency: Update how often you receive deliveries going forward — weekly, biweekly, monthly, or whatever cadence fits your pup and your pantry.

To make any of these changes, log in to your account, go to Manage Subscriptions, and navigate to the Next Box section. Make your change before your next processing date for it to take effect on the upcoming shipment.

If you are a current subscriber, your plan is already on the individual-per-dog model — no action needed.

1. Log in to your account and click Manage Subscriptions.
2. Navigate to the Next Box section.
3. Click Change Date / Frequency to update how often your deliveries arrive.
4. Adjust your preferred schedule and save.

Absolutely. Log in to your account at dashdogfood.com/account and click the Set next order date button. A calendar will appear — pick whatever date works for you.

Please note: your billing date is not your shipping date. We ship on Monday and Wednesday. After your order bills, delivery typically arrives 2–3 days after the next fulfillment day. Estimated delivery can be seen on your account page based on your next bill date.

Yes — we offer four box sizes so you can choose whatever works best for your dog and how you like to feed.

• Small (S): Ideal for smaller dogs or lighter eaters.
• Small+ (S+): A step up for dogs who need a little more.
• Medium (M): Our most popular size for mid-size dogs.
• Large (L): For larger dogs or households with multiple dogs.

We calculate your initial plan recommendation based on your dog's weight, age, activity, and lifestyle. Every pup and family is different, so you can always update your plan to match your feeding preferences.

1. Log in → Manage Subscriptions → Next Box section.
2. Click Edit on your meal plan and select your preferred box size.
3. Save — your new box size applies from your next scheduled order.

Keeping your payment info up to date means your pup's meals never miss a beat.

1. Log in to your account at dashdogfood.com/account.
2. Head to Billing & Payment.
3. Click Update Payment Method.
4. Enter your new card details and save — done!

You can cancel any time with no fees. To avoid being charged for your next order, cancel before your order processing date.

1. Log in → Manage Subscriptions → Cancel Subscription.
2. Follow the prompts.
3. You'll receive a confirmation email once done.

Every DASH membership includes your chosen food format:

• Premium Slow-Cooked Nutrition (fresh, frozen) — gently sous vide cooked
• Premium Nutrition Dry Dog Food — organic chicken dry food

Note: treats are only available as subscription add-ons — not as standalone one-time purchases.

Being a DASH subscriber is more than just a delivery schedule — here's what you actually get:

• Always-fresh delivery: Your pup's food ships on a regular schedule — no reordering, no emergency store runs.
• Custom plan that evolves: Update your dog's profile as they grow and their plan adjusts automatically.
• Full flexibility: Reschedule, delay, change frequency, or cancel anytime. You're in control, always.
• Priority access: Early access to new products, proteins, and limited-run seasonal treats.
• Subscriber pricing: Your pricing is locked in — no surprises.
• A team that knows your dog: Pack Support can see your dog's profile when you reach out — no re-explaining from scratch.

The recipes are identical — the rebrand to DASH Dog Food did not change any ingredients.

Slow-Cooked Beef Recipe: Beef, Beef Heart, Sweet Potato, Chickpeas, Beef Liver, Sunflower Oil, Blueberries, Whole Oats, Spinach, Tricalcium Phosphate, Salmon Oil, Fructooligosaccharide, Salt, Minerals (Zinc, Iron, Copper, Selenium Amino Acid Chelates), Dried Kelp, Vitamins (E, A, B12, Niacin, Pantothenate, Thiamine, D3, Riboflavin, B6, Folic Acid), Choline Chloride, Potassium Chloride, Yeast Culture.

Slow-Cooked Chicken Recipe: Chicken, Chicken Heart, Chickpeas, Sweet Potato, Chicken Livers, Whole Oats, Blueberries, Spinach, Salmon Oil, Fructooligosaccharide, Potassium Chloride, Minerals (same as above), Dried Kelp, Vitamins (same as above), Salt, Choline Chloride, Yeast Culture.

Dry Dog Food: Organic chicken, quinoa, millet, pearled barley, chicken meal, potato protein, sweet potatoes, chicken fat, natural flavor, dicalcium phosphate, flaxseed, fish oil, salt, calcium carbonate, yeast culture, potassium chloride, full vitamin and mineral complex, taurine, mixed tocopherols, rosemary extract.

Nutritional profiles are unchanged from ButcherBox for Pets.

Every pup is one-of-a-kind. For Slow-Cooked Nutrition, your plan is calculated automatically based on your dog's weight, age, activity level, and lifestyle — view your feeding guideline in your account portal.

For Dry Dog Food, here's a general daily serving guide. Split across two meals if preferred.

DASH's Slow-Cooked Nutrition uses the sous vide method — vacuum-sealed and cooked at precisely controlled low temperatures (165°F). This matters because:

• High-heat processing (like extrusion used in most kibble) destroys nutrients. Sous vide doesn't.
• Natural moisture and integrity are retained — tender, not mushy.
• Proteins, fats, and micronutrients stay intact in their most bioavailable form.

Slow-Cooked Nutrition: soft, hearty, and easy to scoop. Retains natural moisture — not mushy like wet food, but softer and more tender than kibble. Easy for dogs of all sizes to chew and digest. Many pups lick the bowl clean on day one.

Dry Dog Food: disc-shaped dry food, approximately 10–14mm in diameter and 5–7mm in length.

DASH Dog Food is built on the ButcherBox supply chain — the same network of trusted farms feeding thousands of households.

• GAP-3 certified organic chicken — verified third-party animal welfare standard, meaningful outdoor access.
• Pasture-raised beef — 100% grass-fed, grass-finished, no antibiotics, no added hormones, ever.
• Dry food protein: GAP-3 certified organic chicken.

Here's what makes DASH genuinely different from every other fresh pet food brand:

• The supply chain is already ours: built on the ButcherBox network — the same farms that feed thousands of households. No anonymous third-party sourcing. Clean protein you can trust.
• GAP-3 certified organic chicken and pasture-raised beef: human-grade is the floor. We raise the bar with additional third-party sourcing standards.
• Developed by a comprehensive nutrition team — including board-certified veterinary nutritionists and leading experts in animal health — every recipe is formulated and tested for complete, balanced nutrition.
• Sous vide cooking: preserves natural nutrients that high-heat kibble processing destroys.

• Slow-Cooked Nutrition: 12 months in the freezer (sealed). Once opened, refrigerate and use within 7 days.
• Dry Dog Food: 18-month shelf life. Seal tightly and store in a cool, dry place after opening.

Each subscription is either fresh or dry as your primary plan. You can add the other format as an add-on:

• On a Slow-Cooked plan: add a 24 lb bag of Dry Food to your order.
• On a Dry Food plan: add a 12 lb pack of Slow-Cooked Nutrition to your order.

Mixed tocopherols are a naturally derived preservative and a source of Vitamin E. We use them in both our dog food and treats to maintain freshness without artificial additives.

Yes — completely. The rebrand is a name and identity change, not a product reformulation. Every recipe — Slow-Cooked Beef, Slow-Cooked Chicken, and Dry Dog Food — uses the same ingredients, the same ratios, and the same nutritional profiles as before.

For Slow-Cooked Nutrition, your plan is calculated automatically based on your dog's weight, age, activity level, and lifestyle. You can see your feeding guideline through your account online.

Here's a general daily serving guide for our Dry Dog Food. Split across two meals if preferred.

Switch gradually over 7–10 days to avoid digestive upset:

Our formula includes yeast culture specifically to help your pup's stomach through the switch.

First things first — take a breath. Picky eating during a food switch is completely normal. Try these before you give up:

• Slow the transition: some pups need 3–4 weeks, not 7–10 days. That's completely fine.
• Mix with a topper: low-sodium broth, plain pumpkin, or a crumbled DASH treat on top can make all the difference.
• Cut back treats before meals: dogs are smart — if they know treats are coming, they'll hold out.
• Try a puzzle bowl or lick mat: sometimes the issue is the format, not the food.
• Give it time: most dogs fully accept new food within 5–7 days. Consistency is key.

Welcome to the pack — your dog just got a serious upgrade. Here's exactly what to do:

Fresh food (Slow-Cooked Nutrition)

• Move Slow-Cooked Nutrition packs to the freezer immediately upon arrival.
• Thaw your first pack overnight in the fridge — never on the counter or in the microwave.

Dry dog food

Dry food arrives shelf-stable — store in a cool, dry place and seal the bag after opening.

Week 1 is all about gradual mixing. Here's the schedule:

Loose stools during the switch are normal — slow down if needed. Your pup's stomach will catch up.

• Skip, pause, delay, or change frequency: log in → Manage Subscriptions → select the option that works.
• Update your dog's profile: if their weight or activity level changes, update their profile and we'll adjust portions automatically.
• Add treats or toppers: log in → your current order → add to order.

The safest way to thaw is overnight in the refrigerator. Quick decision guide:

• Still frozen solid or has ice crystals: safe — transfer straight to the freezer.
• Fully thawed but cold to the touch (~40°F): safe — refrigerate and use within 7 days, or refreeze if thawed less than 2 hours.
• Warm to the touch or unsure how long it sat: do not serve your dog.

At this time, our Freeze-Dried Beef Liver Bites are available exclusively as add-ons to a DASH Dog Food subscription — either as a one-time addition to an upcoming order, or as a recurring add-on so they arrive automatically with every delivery.

Treats are not available as standalone one-time purchases outside of a subscription.

Each bag of Single Ingredient Freeze-Dried Beef Liver Bites contains approximately 50–65 bites depending on the cut. Because freeze-drying removes the moisture from the liver, each bite is lightweight and concentrated — smaller than it looks, but packed with flavor your pup will love.

Freeze-Dried Beef Liver Bites have a significantly longer shelf life than fresh or baked treats — because freeze-drying removes moisture, which is what causes spoilage.

Unopened: 12 months from production date (see best-by date on bag).

Once opened: reseal tightly and store in a cool, dark place. Best used within 4–6 weeks of opening for peak freshness and palatability.

Because beef liver is nutrient-dense (particularly in Vitamin A), a little goes a long way. AAFCO recommends treats make up no more than 10% of your dog's total daily caloric intake.

For most dogs, 2–5 bites per day is a good starting point. Smaller dogs should stay toward the lower end.

Single Ingredient Freeze-Dried Beef Liver Bites contain exactly one ingredient:

• 100% Beef Liver — that's it. Nothing added, nothing removed.

The beef liver is sourced to ButcherBox's strict standards: 100% grass-fed, grass-finished, never given antibiotics or added hormones, ever.

Freeze-drying preserves the raw nutritional profile of beef liver — including natural vitamins, minerals, and amino acids — without heat processing or artificial preservatives.

• High in natural Vitamin A, B vitamins, iron, and zinc
• Pure protein — no fillers, no grains, no additives
• Single ingredient means complete ingredient transparency
• Highly palatable — most dogs go absolutely wild for liver

Freeze-drying removes moisture at very low temperatures, which preserves the natural nutritional integrity of the beef liver far better than heat-based processing methods.

Baking or cooking destroys heat-sensitive vitamins and enzymes. Freeze-drying locks in what nature puts there — so your pup gets the full benefit of this nutrient-dense ingredient.

Here's what makes our Freeze-Dried Beef Liver Bites genuinely different:

• 100% single ingredient: just beef liver. No fillers, no grains, no additives, no mystery ingredients — ever.
• ButcherBox sourcing standards: the beef liver comes from the same 100% grass-fed, grass-finished, hormone-free, antibiotic-free supply chain.
• Freeze-dried for maximum nutrition: no heat processing means natural vitamins, minerals, and amino acids are preserved in their most bioavailable form.
• Irresistible to picky eaters: beef liver is one of the most palatable treats available — dogs who refuse everything else rarely turn down liver.
• Ideal for sensitive stomachs: single ingredient means you always know exactly what your dog is eating. No guesswork for dogs with allergies or intolerances.

We ship on Monday and Wednesday. After your order bills, delivery typically arrives 2–3 days after the next fulfillment day.

Estimated delivery can be seen on your account page that is based on your next bill date.

• Check your inbox for a shipping confirmation email from DASH Dog Food.
• Click the tracking link for real-time carrier updates.
• Alternatively: log in to your account → Order History → click your tracking number.

We currently ship to all 48 states within the continental United States. We're working on expanding to additional regions — stay tuned for updates.

Your Slow-Cooked Nutrition ships frozen with dry ice in an insulated liner. When retrieved within 6–8 hours of delivery, your food should arrive refrigerator-cold (below 40°F) or still partially frozen.

• Still frozen or icy: transfer straight to the freezer.
• Cold to the touch: refrigerate and use within 7 days.
• Warm to the touch: contact us for a replacement.

We hold ourselves to high sourcing standards — which means we'd rather say "sold out" than compromise on quality.

• Join the waitlist on the product page and we'll email you the moment it's back.
• Check back regularly — availability updates as new batches are ready.
• Email support@dashdogfood.com for an estimated restock date or similar alternative.

Our Pack Support team is happy to help with questions about order status, modifications, shipping, returns, and cancellations.

Email support@dashdogfood.com with your order number and a brief description. We aim to respond within 1 business day.

We stand behind every order — not just your first.

First order

100% satisfaction guarantee. If your dog doesn't love it or you're not happy with the experience, contact us and we'll make it right.

All orders

If something isn't right — damaged, missing, incorrect, or poor quality — we will resolve it.

For damaged orders: email support@dashdogfood.com within 7 days of receipt with a description and photos.

Because our food is perishable, we can't accept physical returns — but we will make it right on every order:

• Damaged, missing, or incorrect items: replacement or refund — no return needed.
• Quality concern: send a photo and description and we'll resolve it promptly.
• Order arrived in poor condition: contact us within 7 days with photos and your order number.
• First order not what you expected: 100% satisfaction guarantee — contact us and we'll make it right.

DASH Dog Food is operated by the same team who founded ButcherBox — so when we say our meat is humanely sourced and held to the highest quality standards, that's not a marketing claim. It's the same promise we've kept from the beginning, now brought to a brand built from the ground up for dogs. We didn't just rename something. We built something — with the same people, the same standards, and a whole new purpose.

Yes — completely. The rebrand is a name and identity change, not a product reformulation. Every recipe — Slow-Cooked Beef, Slow-Cooked Chicken, and Dry Dog Food — uses the same ingredients, the same ratios, and the same nutritional profiles as before.

No. Your subscription continues exactly as it was — same delivery schedule, same pricing, same account login, same portal. You do not need to do anything.

The only things changing are the brand name on the packaging and our website and contact details.

Yes. Our support email has moved from support@butcherboxforpets.com to support@dashdogfood.com. Our website has moved to www.dashdogfood.com.

All previous email threads and support history are being migrated — you will not lose any ongoing conversations or case history.